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It also must be noted, as Live Nation often does, that Ticketmaster does not set ticket prices — artists or promoters do — and it does not charge the bulk of the service fees that so enrage...
For many critics of Live Nation, the Swift debacle revealed how a lack of competition has led to harms ranging from poor customer service to confusing pricing to expensive ticketing fees...
Ticketmaster made $85 million in fees, from customers who took about eight months on average to cancel their enrollment in the program. 1.12 million customers were eligible to claim up to a $30 refund.
Following pressure from Joe Biden, the U.S. president, Ticketmaster and other ticket platforms agreed to abolish junk fees and show consumers all the fees upfront. The Federal Trade Commission decided to impose a federal ban on all deceptive, surprise fees.
The Justice Department filed lawsuit Thursday seeking to break up Live Nation, alleging that the Ticketmaster parent company has hurt consumers.
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Mobile ticketing is the process whereby customers order, pay for, obtain, and validate tickets using mobile phones. A mobile ticket contains a verification unique to the holder's phone.